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So within 20 minutes I was back to my research and narrowing in on CrashPlan. But, again, I'm not complaining about that - I appreciate their good service on this last issue. But it's just weird to me that after all the long delays all of a sudden the one thing they were really good and prompt about was cutting me off. Now I'm actually quite pleased that they were so nice about refunding my money (I've heard horror stories about some other backup companies that won't let you cancel if you've paid in advance). RESPONSE: (This was the only time they responded in a timely fashion - this time within an hour.) They closed my account, shut off access to any of my existing backups, and told me a refund was being processed. ISSUE: Slow upload, what is involved in closing my account? (No clear statement that I was definitely going to do that) (Erm, the reason I'm putting it in backup is because I may have lost access to my own computer so how then am I going to search. RESPONSE: Search for it on your own computer. ISSUE: How do I search for a file in backup ISSUE: SpiderOak holding onto locks on files and not allowing ejection ISSUE: Can an external drive be its own device so that I can move it from computer to computer RESPONSE: No capability (not a big deal - it was as much curiosity as anything)
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ISSUE: Is there any way to get a list of duplicated files (since they calculate duplication carefully) If not, we'll switch you to a different server. RESPONSE: Keep trying - maybe it'll get better. But in every case their response was that SpiderOak couldn't do what I wanted it to do. They inevitably responded after 72 hours and apologized that they hadn't made it within their desired 24 hours - that's neither here nor there and not something I wanted to quibble about. I also sent several support queries to SpiderOak during the time I was trying them out. I did more research and realized that my system was not the bottleneck - SpiderOak was using less than half of my upload bandwidth and none of my computers were using more than negligible amounts of CPU on encryption. I did a calculation and realized that I was going to be another 2.5 MONTHS (no, that's not a misspelling of the word "weeks") before I finished if I kept going at the rate SpiderOak was moving. Two weeks later I had finished 2 computers, but the other 2 were hopelessly mired. A week later I had finished one computer. So I found a coupon, paid my $$$, and started the backup. It did everything I wanted and seemed to be a great way to have my cake and eat it too (both backup and sync capabilities). Spideroak quickly came to the forefront in my research. So, I thought, let's look for another solution like Dropbox but one that keeps files forever. It is not intended to be backup and it should not be used as backup. The long and the short is that Dropbox works great as a sync'ing solution, but it is not backup. It's a great solution, but once again someone (probably me) accidentally hit the delete button on that folder and they're gone! I can go back 6 months or 12 months for my financial institutions, but all the carefully backed up statements for the last several years are all of a sudden gone! (Incidentally, when I discovered it I found that you can also back up to Evernote which makes a lot more sense to me and is my new solution for financial statements.) Then just the other day I was looking for my old bank statements that I automatically have copied to Dropbox (check out ). Did you know that Dropbox permanently deletes items after 30 days?! (You can pay for a special "packrat" service, but it is relatively expensive and requires me to move into the paying customer category for Dropbox.) "No problem," said I, "I'll just go and find it in the deleted items." Oh. One day I discovered that the directory was deleted. I took all the key pieces of documentation and put them on my DropBox for future reference. Well, about 4 years ago I was the director for a school that closed down.
CRASHPLAN VS SPIDEROAK FREE
With all the references I've given over the years we've got 15gb of free space. So monthly reports, financial information, etc - I really want them to be sync'd in such a way that I can access them from my wife's computer, from my phone, etc.Īt first I thought that Dropbox was the solution. A lot of the work that I do ends up being done on whatever device I happen to have in front of me, and it's really nice when I have all the data at hand rather than having to do job X always at device Y. In 2012 I thought I had a decent backup scheme, but when my laptop was stolen I discovered that I had neglected to backup a very important folder - the folder with all my grades in it! I was reduced to going to my students and asking, "Do you still have a copy of that test with the grade on it? No? Well, um, what grade do you think you got on it?" and then recording that! BIG oops!īut I'm also a big fan of sync. You don't have to convince me of the importance of backup!
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